Guarantee & Returns
Our 30-DAY MONEY BACK GUARANTEE backs every product sold by Sher-Ray Organic Cosmetics. If you’re not happy with a product, simply return it for a full refund. Products can only be refunded and cannot be exchanged.
Please not that and discontinued items cannot be returned.
Items much have a minimum of 50% of the original contents, all original packaging, and the bottle’s pump seal cannot be broken to qualify.
How To Return A Product
- Contact us by e-mail, firstname.lastname@example.org, to obtain a return authorization number.
- Ship the product to the appropriate return address listed below:
Sher-Ray Organic Cosmetics
19883 8th St.
Bend, OR 97703
Items must be returned to Sher-Ray Organic Cosmetics within 10 days of receipt of the return authorization number.
We will refund your credit card within 30 days of receiving your return. You will receive an e-mail confirmation when the refund is received and processed. Refunds are not eligible for items arriving without return authorization numbers.
Original shipping charges are not refunded in the case of a return, unless the return is a result of our error.
The following items are exceptions to the return policy. Unless the result of damage during shipping or manufacturer defect, these items cannot be returned under any circumstances. In the case of manufacturer defect or damage during shipping, the client is required to contact Sher-Ray Organic Cosmetics within 5 days of receipt.
- Sale, short dated or discontinued items
- All starter, travel, or introductory kits
Gift With Purchase
Gift with purchase promotions specify that a minimum order size amount is required in order to qualify. If a return made affects the original order total, the gift with purchase will no longer qualify.
The gift with purchase will need to be returned to get a full refund for any returned item on the sale. If you wish to keep the gift with purchase, the retail value of that item will be deducted from the amount of the item refunded.
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*Regarding our LadyBug CBD Hemp Products:
It’s important to note that our Hemp CBD Oil products are legal in all 50 States. Our dilemma is that many states require specific labeling for these products, including Oregon. We package for Oregon and meet & exceed their requirements for Oregon Labeling, as well, as Colorado, Washington, Pennsylvania, New Mexico & Maine.
States keep changing their labeling requirements, so we only ship to states that we know our labeling exceeds their requirements. At this time, we do not ship to all 50 states, as it is not our intention to sell without the proper labeling to make us compliant. So until labeling is unified, we’ll ship to the states we are comfortable that our labels exceed their rules and regulations.
The government wants to include CBD as a Pharmaceutical. The FDA restricts CBD products from claiming the treatment of pain and/or inflammation. These are not Sher Ray’s or Lady Bug Hemp’s claims. Please see testimonials.
It is important to note that these products are not approved by FDA for the diagnosis, cure, mitigation, treatment, or prevention of any disease. Consumers should beware purchasing and using any such products.
CBD Packaging Disclaimer
CBD degrades at the rate of 4% every 240 hours if exposed to light or air. If your container is translucent and/or allows light in it should be PET or HDPE (for plastic) packaging. At Sher Ray, we use Miron glass jars and bottles. That’s why our products remain among the finest and most stable CBD.